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  FREQUENTLY ASKED QUESTIONS

Below is the list of questions which are being frequently asked by various customers. We hope that we have covered pretty much of all the questions which may raise when you are new to satellite communications.

Q: How do I pay your service?
A: When ordering, you will need to pay for the VSAT equipment, delivery and installation services if you have ordered the same; as well as 3 months of Satellite Internet access service. The subsequent Satellite Internet access service months are paid quarterly in advance.

Q: What is the payment method you accept?
A: We currently accept international bank wire transfer payment in US Dollars as well as credit cards - VISA, MasterCard, American Express, Discover/Novus, Diners Club, JCB, All derivatives of these brands are also supported.

Q: Are there any other fees beyond equipment, delivery, service and installation?
A: No, there are no other fees. Everything is already included.

Q: How soon do I get the system and have Internet acess?
A: Upon our standard terms and conditions, we reserve up to 35 business days to deliver equipment and activate your site, if you have ordered our installation service. If you are installing the system yourself then it may take some additional time since it depends on how fast you will install and prepare the system to be activated. At the same time we apply all the best efforts to deliver and activate as fast as possible and usually the total lead time averages to 2-3 business weeks since payment reception.

Q: Do I need a special government permit to use your service in my country?
A: Usually no, however such countries as Russia, Ukraine, Turkey, Egypt, Iran and UAE usually require you to obtain a VSAT equipment import and VSAT utilization permit from local governmental authorities before purchasing the system. Please contact your local Ministry of Telecommunications in order to obtain more details on how to import and use the VSAT system in your country.

Q: How difficult it is to install the system myself?
A: Installation is pretty simple if you have basic experience with networking (can ping and telnet) and aligning satellite dishes. You can download iDirect Installation Manual PDF Brochure here to get acquainted with installation process or refer to Technical Support section of our site, Related Downloads section. Note that installing the antenna and finding the satellite without previous experience can sometimes be a tricky task because even half a degree of misalignment can lead that you see no signal.

Q: What do I need to install the system?
A: You will need a PC with Ethernet card, compass and GPS unit (like Garmin). iDirect router have built-in satellite signal meter so you can align your antenna without any special devices like the satellite finder or spectrum analyzer. BNL technical support team will provide you with assistance to get the system up and running by phone, e-mail or Instant Messenger.

Q: Is the bandwidth dedicated or shared? What is the contention you use on your system?
A: iDirect provides both dedicated (CIR) and shared (BIR) bandwidth at the same time so you can use both broadband Internet access, VoIP and videoconferencing services. Contention ratio we use 1:10 for Enterprise and Internet Cafe customers. This yields a pretty good performance Satellite Internet access service with competitive prices.

Q: Is the traffic really unlimited? Can I download as much as I want?
A: Yes, it is an unlimited traffic system with no monthly download limits.

Q: Is there something like a FAP (Fair Access Policy)?
A: No, the service comes with no FAP although we limit the speed and recommend an upgraded (and more expensive) service to customers which use their system for continous downloading of large multimedia files like 600 Megabyte movie discs or use P2P applications generating thousands of TCP sessions. This is done in order to maintain a good quality of the service for everyone. Usually, there is very little percentage of people abusing the service, so if you are not intending to leave your system on during 24h to download the whole Internet or use P2P you are safe from being limited in speed.

Q: Can I use webcams and VoIP with your service?
A: Yes, with guaranteed quality on iDirect.

Q: Do you offer any warranty on the equipment?
A: Yes, all the equipment comes with 12 month immediate spare parts replacement warranty.

Q: How do I share Internet to other computers in the network?
A: You will need an external NAT appliance such as firewall router or a PC running NAT software (e.g. BusinessCom Traffic Engineering Server). You will need a standard Ethernet hub or switch as well which is available in any computer shop. This is pretty much covered in the Installation Manual.

Q: Can I upgrade my service package if I will add more computers to the network?
A: Yes you can upgrade your Satellite Internet access service package any time.

Q: How the weather affects the operation?
A: The service is 24/7, always on, much like terrestrial DSL or Cable connection. The signal we use on BADR-4 is so strong that we can guarantee near 99% of annual network uptime. However, sand storms which rarily happen in Middle East area, especially Iraq, can cause a temporarily outage.

 

Please note that if your question is not listed here, you can always contact BNL.
We would be glad to answer all the questions you may have!

Related Downloads


iDirect Installation Guide
PDF Brochure

 

Related Links



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Web Page

 



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